Standard Chartered Bank Latest Careers in Lahore Contact Centre Agent September 2023

Standard Chartered Bank Latest Careers in Lahore Contact Centre Agent September 2023

Standard Chartered Bank Careers September 2023 | Latest Contact Centre Agent

Jobs Description:

• Position: Contact Centre Agent
• Expected Salary: 40,000 – 75,000
• Company Name: Standard Chartered Bank
• Department: Customer Care
• Qualification: Bachelor’s Degree Holder
• Experience: Fresh – 02 Years of Experience
• Sector: Private Sector
• Deadline: 05th October 2023
• Location: Lahore, Pakistan

Standard Chartered Bank Jobs Description:

• For handling inbound calls, providing end-to-end solutions to clients
• Ensure all client inquiries, service requests, and complaints are handled as per defined processes.
• Expected to provide input on any
• To be updated with all contact center processes and policies and bank product information.
• Supporting the client on any client-initiated needs
• Delivering on transactions, service requests, mobile/online training
• Fulfill all service needs with maximum first-call resolution
• Co-browse with the Client in order to assist in resolving issues
• Ability to solve problems and close issues without handing over
• Educate and steer clients for interactions with the bank via online
• Educate and conduct initial setup for online, ATMs, etc. where required
• Suggest solutions the Client might potentially need using analytics triggered next-best-conversation;
• Perform a needs analysis with Clients on receiving calls 
• All of the above require basic product knowledge (PL, CASA. CC, etc.).

How to Apply for Standard Chartered Bank Latest Jobs and Vacancies:

Candidates who are interested in applying for the Announced Vacancies are required to visit the Official Website of Standard Chartered Bank or simply just click the link given below:
https://scb.taleo.net/careersection/ex/jobdetail.ftl?job=2300017346&src=JB-10881