Bank AL Habib Latest Jobs in Karachi June 2026

Bank AL Habib Jobs June 2026:

Organization: Bank AL Habib

Bank AL Habib is looking for confident and detail-oriented professionals to join our Customer Services team as a Mystery Shopping Coordinator.
The role is responsible for evaluating service quality standards across branches nationwide through mystery shopping activities and service monitoring assignments.

Eligibility Criteria:

Qualification: Bachelor’s degree required (Master’s Preferred)

Department: Customer Services

Experience: Minimum 2- 3 years of experience in service quality, mystery shopping, and customer service

Job Skills & Responsibilities:

• Conduct mystery shopping visits across branches nationwide to evaluate service delivery, staff professionalism, and branch ambiance
• Perform specialized service quality assignments, including compliance checks and ATM facility evaluations
• Monitor service standards and identify gaps in customer experience
• Prepare detailed and objective reports on findings, along with actionable improvement recommendations
• Support initiatives aimed at enhancing overall branch service quality and customer satisfaction
• Strong analytical and observation skills with attention to detail
• Confident personality with the ability to work discreetly in different banking environments
• Excellent communication and interpersonal skills
• Fluent speaking ability with natural interaction skills

Location: Karachi

Interested candidates may apply online by June 22nd, 2026

Bank AL Habib is looking for analytical and detail-oriented professionals to join our Customer Services team as Senior Analyst – Internal Service Standards.
The role is responsible for monitoring service quality standards, evaluating operational performance across backend functions, and driving process improvement initiatives to enhance customer experience.

Eligibility Criteria:

Qualification: Bachelor’s degree required (Master’s Preferred)

Department: Customer Services

Experience: Minimum 3 to 5 years of proven experience in service quality monitoring

Job Skills & Responsibilities:

• Service Standard Setting: Establish and document Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for backend departments
• Conduct quality monitoring across functions, including Call Center, Customer Complaints, Account Opening, Trade, Cash Management, and ADC
• Identify service gaps, bottlenecks, and deviations from established standards, and recommend corrective actions
• Prepare detailed quality performance reports and dashboards for Senior Management
• Coordinate with departments to streamline workflows and improve customer experience
• Monitor operational performance and ensure adherence to internal service standards
• Hands-on experience in monitoring Account Opening, Trade, Cash Management, Complaint Management, and Call Center operations
• Advanced proficiency in MS Excel
• Power BI / Power Query knowledge preferred
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills

Location: Karachi

Interested candidates may apply online by June 22nd, 2026

Bank AL Habib Jobs June 2026

Bank AL Habib Latest Jobs in Karachi June 2026