Jubilee General Insurance Latest Jobs in Pakistan Lead Products Customer Experience & Outbound Sales 2025

Jubilee General Insurance Jobs Lead Products Customer Experience & Outbound Sales:

Organization: Jubilee General Insurance

We Are Hiring Lead Products, Customer Experience & Outbound Sales

JOB RESPONSIBILITIES:

1. Product Strategy & Lifecycle Management

• Led the conceptualization, development, and enhancement of insurance products in alignment with customer needs, market trends,s, and digital strategy.
• Own the end-to-end product lifecycle – from business case creation and design to go-to-market execution and ongoing optimization.
• Collaborate closely with pricing, underwriting, distribution, and digital teams to ensure timely product rollouts and commercial competitiveness.

2. Outbound Sales Oversight

• Drive the performance of the outbound call center team through effective lead targeting, campaign alignment, and results monitoring.
• Work with digital and marketing teams to align outbound sales scripts, product messaging,g, and promotional offers.
• Track and report performance metrics (e.g., conversion rates, sales per agent, contact-to-lead ratio) and identify improvement levers.

3. Customer Experience Leadership

• Own and refine key customer journeys across onboarding, engagement, and servicing stages – both digital and assisted.
• Leverage the Voice of Customer (VOC), complaints, and behavioral insights to identify friction points and improve experience outcomes.
• Work alongside the CDSO to co-drive strategic CX transformation and ecosystem-wide experience enhancements.

4. Product & Sales Enablement Collateral

• Oversee the creation of brochures, sales kits, digital explainers, pitch decks, and onboarding materials for internal and external use.
• Ensure all customer-facing and sales content is aligned with the brand voice, compliant with regulations, and optimized for clarity and persuasion.
• Collaborate with the traditional marketing team to align messaging and creative output.

5. Data-Driven Execution & Continuous Improvement

• Develop BI, digital,l and marketing analytics to monitor product uptake, campaign results, and outbound sales performance.
• Use data and insights to inform decision-making, test-and-learn strategies, and targeted interventions.
• Establish KPIs across product adoption, outbound performance, and customer satisfaction to track impact and drive accountability.

6. Cross-Functional Alignment

• Serve as a key integrator across product, sales, marketing, C, X, and digital functions – ensuring alignment of objectives, timelines, and messaging.
• Coordinate with external agencies and vendors for content creation, sales training material,s, and outbound script refinement.
• Actively participate in strategic planning, roadmap reviews, and growth initiatives under the leadership of the CDSO.

Qualifications & Experience:

• 7-12 years of progressive experience in marketing, product management, customer experience, and or outbound sales strategy.
• Demonstrated ability to lead cross-functional teams and deliver results across product, marketing, and sales verticals.
• Strong commercial acumen, customer-centric thinking, and execution orientation.
• Hands-on experience with lead generation, sales enablement, customer lifecycldesigni,g and or performance marketing is a plus.

Education:

• Bachelor’s degree in Business, Marketing, Economics, or a related field (required).
• MBA preferred, particularly with a concentration in Strategy, marketing,,g or Digital Business.

Preferred Traits:

• Strategic thinker with an execution-first mindset.
• Strong interpersonal and coordination skills with a natural ability to lead across functions.
• High sense of ownership, attention to data, I l and adaptability in fast-paced environments.
• Digitally fluent, commercially focused, and customer-obsessed.

How to Apply: Interested candidates are invited to submit their resume with the subject line “Lead Products & CX ” to careers@jubileegeneral.com.pk

Deadline: 15th May 2025

Jubilee General Insurance Latest Jobs in Pakistan Lead Products Customer Experience & Outbound Sales 2025